Job Title:

Project Manager

Job Description

Accountable for the successful client’s IT Transitions . Manage projects through their complete lifecycle from initiation to closure and handover to the business and IT operations. Manage projects using the agreed project management methodologies and documentation to ensure delivery is in line with scope, timeline, and budget. Ensure effective governance, tracking, monitoring reporting, and communication is in place to keep stakeholders up to date with progress, risks and issues.

- JOB PURPOSE: Accountable for the successful client’s transition. Manage projects through their complete lifecycle from initiation to closure and handover to the business and IT operations. Manage projects using the agreed project management methodologies and documentation to ensure delivery is in line with scope, timeline, and budget. Ensure effective governance, tracking, monitoring reporting, and communication is in place to keep stakeholders up to date with progress, risks and issues. 

- ACCOUNTABILTIES & DELIVERABLES:

Lead the planning and implementation of projects in line with the agreed scope, objectives, and timeline
Produce and maintain detailed project plans including activity plans and project timeline
Produce and maintain detailed communication plan 
Lead and coordinate the activity of the project team, workstream leaders and subject matter experts
Manage and track project spend against budget 
Track and report on project progress to stakeholders
Report, track and manage project risks& issues
Identify and implement contingency actions to mitigate project risks
Ensure issue escalation process implemented when required
Implement effective project governance structure to manage delivery, track progress and resolve issues
Build effective working relationships with project sponsor and stakeholders
Completion of all project documentation in line with agreed project framework and approach
Quality assurance - promote and track adherence to the project management standards agreed accross Concentrix
Build strong working relationship with the PMO and business project managers
Matrix Management responsibility of technical workstream managers and technical subject matter experts, acting as a coach and escalation support
Oversees and enables delivery of technology transition projects for a nominated Webhelp region
  

Position Requirements:

Solution and client satisfaction focusing

Bachelor’s Degree in related field from a four-year university or college preferred.

Risk Management

Excellent planning, organisational and time management skills

Project Management qualification – PMI/Prince 2/ Agile / Lean Sigma or similar

Proven ability to prioritize and deliver multiple client-focused projects in a fast-paced, deadline-oriented business environment.

Expert ability to handle conflict resolution.

Ability to influence effectively at all levels of the organization.

Proven ability to track/manage/reduce costs.

Leadership

Good critical thinking and problem-solving skills

Excellent oral and written communication skills
Ability to work to tight deadlines and schedules

Bachelor’s Degree in related field from a four-year university or college preferred.

Location:

MAR Rabat - 43, Boulevard Ibn Sina, Agdal

Language Requirements:

Time Type:

Full time

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