Job Title:

Specialist I, Governance Risk and Compliance

Job Description

The Role
As a Governance, Risk and Compliance Specialist, you will be responsible for managing the day-to-day security operations for the designated Client Program.
Your primary focus will be ensuring continuous compliance with all relevant security standards, client requirements, and the proactive management of risks.
In this role, you will implement and manage proactive fraud risk compliance initiatives, identify and mitigate potential risks, and oversee incident management processes. You will assess security data related to personnel, promote staff awareness, conduct monthly reviews on contract-related items, and provide support for both internal and external audits.

This job is 100% ON SITE in Cairo

Responsibilities

•       Managing risk management and security by reviewing and updating risk registers, developing frameworks, and conducting security and risk assessments with actionable recommendations.

•       Lead proactive audits and mitigation efforts to detect and minimize risks related to Metric Manipulation, Data Incidents, and Fraud.

•       Implement and manage Proactive Fraud Risk Compliance initiatives, identify and mitigate potential risks, and oversee incident management processes.

•       Standardize control processes across all delivery locations, ensuring consistent application and compliance with Client Security requirements.

•       Conduct periodic checks and provide governance on compliance and security controls as per contractual obligations.

•       Handle and respond to client audits, reviews, and assessments with a time-bound, structured approach to ensure compliance and satisfaction.

•       Assist in the design and implementation of control processes for Asset Management and client identity management.

•       Evaluate IT security setups, offering strategic recommendations to enhance both business and client security.

•       Conduct new hire compliance sessions, and drive timely completion of client and CNX mandatory trainings.

Requirements

• Ideally 4 to 6 years of relevant experience.
• Advanced English proficiency (B2+).
• Experience in a contact center environment working in quality, security compliance, or delivery is strongly preferred.
• Capability to lead internal and external audits for the program.
• Experience implementing and maintaining security practices in a production environment, particularly handling sensitive information in line with contact center security requirements.
• Proven experience in conducting risk assessments, creating remediation plans, and driving them to closure.
• Prior experience conducting information security activities, including driving security awareness, asset management, and client identity management.
• Ability to ensure and enhance compliance with customer security requirements.
• Ability to adapt in a dynamic work environment and work independently.
• Bachelor's degree in Security or Information Technology preferred.

Nice to have:

• Industry accredited certifications like CISSP/CISA/CISM/CIPP/ISO 27001.
• Familiarity with common frameworks and data privacy regulations such as GLBA, GDPR, SOX, PCI-DSS, NIST, and law enforcement guidelines.

Location:

EGY Cairo - Plot no. 53, North Teseen st building 202

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents